/* Hilfe & Reklamation (/support, /widerrufen) und die Seite einer Anfrage
   (/support/fall/…). Gleiche Optik wie „Mein Konto“ (konto.css). */
.sp-seite { background: #f4f4f5; }
.sp-seite [hidden] { display: none !important; }
.sp { max-width: 760px; margin: 0 auto; padding: 28px 16px 64px; color: #18181b; }
.sp h1 { font-size: 1.6rem; font-weight: 800; line-height: 1.2; color: #09090b; margin: 0 0 6px; }
.sp h2 { font-size: 1.1rem; font-weight: 800; color: #09090b; margin: 0 0 14px; display: flex; align-items: center; gap: 10px; }
.sp-leise { color: #71717a; font-size: .95rem; line-height: 1.5; }
.sp-klein { color: #71717a; font-size: .82rem; line-height: 1.5; margin: 8px 0 0; }
.sp-klein a, .sp-leise a { color: #c2410c; }
.sp-mitte { text-align: center; }
.sp-label { font-size: .85rem; font-weight: 700; color: #3f3f46; margin: 14px 0 8px; }
.sp-karte { background: #fff; border: 1px solid #e4e4e7; border-radius: 14px; padding: 20px 18px; margin-bottom: 16px; }
.sp-intro { margin-bottom: 20px; }
.sp-honig { position: absolute; left: -9999px; width: 1px; height: 1px; opacity: 0; }

/* Knöpfe */
.sp-btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 12px 18px; border-radius: 10px;
  font: inherit; font-size: .92rem; font-weight: 700; text-decoration: none; cursor: pointer; border: 1.5px solid transparent;
  line-height: 1.2; text-align: center; transition: background .15s, border-color .15s; }
.sp-btn-primaer { background: #e8651a; color: #fff; }
.sp-btn-primaer:hover { background: #d1550f; }
.sp-btn-zweit { background: #fff; color: #18181b; border-color: #d4d4d8; }
.sp-btn-zweit:hover { border-color: #18181b; }
.sp-btn-text { background: none; color: #52525b; }
.sp-btn-text:hover { color: #09090b; }
.sp-btn:disabled { opacity: .6; cursor: progress; }
.sp-btn-klein { padding: 9px 14px; font-size: .85rem; }
.sp-breit { width: 100%; margin-top: 8px; }

/* Felder */
.sp-feld { display: block; font-size: .85rem; font-weight: 600; color: #3f3f46; margin: 0 0 12px; }
.sp-feld input, .sp-feld textarea, .sp-sendung-form input, .sp-sendung-form select {
  display: block; width: 100%; margin-top: 6px; padding: 12px 14px; border: 1px solid #d4d4d8; border-radius: 10px;
  font: inherit; font-size: 1rem; font-weight: 400; color: #09090b; background: #fff; }
.sp-feld textarea { resize: vertical; min-height: 90px; line-height: 1.45; }
.sp-feld input:focus, .sp-feld textarea:focus, .sp-sendung-form input:focus, .sp-sendung-form select:focus {
  outline: none; border-color: #e8651a; box-shadow: 0 0 0 3px rgba(232, 101, 26, .15); }
.sp-pflicht { color: #e8651a; }
.sp-optional { color: #a1a1aa; font-weight: 400; }
.sp-zwei { display: grid; grid-template-columns: minmax(0, 1fr); gap: 0 12px; }
.sp-meldung { font-size: .9rem; margin: 10px 0 4px; color: #15803d; line-height: 1.45; }
.sp-meldung.fehler { color: #dc2626; }
.sp-meldung.info { color: #3f3f46; font-weight: 600; }

/* Start: Anliegen */
.sp-arten { display: grid; gap: 10px; }
.sp-art { display: grid; grid-template-columns: 46px minmax(0, 1fr) 16px; gap: 12px; align-items: center; text-align: left; width: 100%;
  background: #fff; border: 1px solid #e4e4e7; border-radius: 14px; padding: 14px 14px; font: inherit; color: inherit; cursor: pointer;
  transition: border-color .15s, box-shadow .15s, transform .15s; }
.sp-art:hover { border-color: #e8651a; box-shadow: 0 4px 14px rgba(0, 0, 0, .06); }
.sp-art:active { transform: scale(.99); }
.sp-art-symbol { width: 46px; height: 46px; border-radius: 12px; background: #fff3eb; display: grid; place-items: center; font-size: 1.4rem; }
.sp-art strong { display: block; font-size: 1rem; color: #09090b; }
.sp-art small { display: block; color: #71717a; font-size: .84rem; margin-top: 2px; }
.sp-art-pfeil { color: #a1a1aa; font-size: 1.5rem; line-height: 1; }
.sp-hilfe { display: grid; gap: 10px; margin: 26px 0 8px; }
.sp-hilfe a { display: grid; grid-template-columns: 32px minmax(0, 1fr); column-gap: 10px; align-items: center; padding: 12px 14px;
  border-radius: 12px; background: #fafafa; border: 1px dashed #d4d4d8; text-decoration: none; color: #18181b; }
.sp-hilfe a:hover { border-color: #a1a1aa; }
.sp-hilfe span { grid-row: span 2; font-size: 1.3rem; text-align: center; }
.sp-hilfe strong { font-size: .9rem; }
.sp-hilfe small { color: #71717a; font-size: .8rem; }

/* Formular */
.sp-zurueck { background: none; border: none; font: inherit; color: #71717a; font-size: .9rem; font-weight: 600; cursor: pointer; padding: 0; margin-bottom: 14px; }
.sp-zurueck:hover { color: #09090b; }
.sp-kopf { display: flex; gap: 14px; align-items: flex-start; margin-bottom: 18px; }
.sp-kopf-symbol { flex: none; width: 52px; height: 52px; border-radius: 14px; background: #fff3eb; display: grid; place-items: center; font-size: 1.6rem; }
.sp-kopf h1 { margin: 2px 0 4px; }
.sp-kopf .sp-label { margin: 0; color: #e8651a; }
.sp-nr { width: 26px; height: 26px; border-radius: 50%; background: #18181b; color: #fff; display: inline-grid; place-items: center; font-size: .8rem; flex: none; }

/* Bestellung wählen */
.sp-bestellungen { display: grid; gap: 8px; margin-bottom: 12px; }
.sp-bestellung { display: grid; grid-template-columns: 20px minmax(0, 1fr); gap: 10px; align-items: start; padding: 12px; border: 1.5px solid #e4e4e7;
  border-radius: 12px; cursor: pointer; }
.sp-bestellung:has(input:checked) { border-color: #e8651a; background: #fffaf6; }
.sp-bestellung input { margin-top: 3px; accent-color: #e8651a; }
.sp-bestellung strong { display: block; font-size: .92rem; }
.sp-bestellung small { display: block; color: #71717a; font-size: .8rem; }
.sp-bestellung-artikel { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-artikel { list-style: none; display: grid; gap: 8px; margin: 0; padding: 0; }
.sp-artikel-zeile { display: grid; grid-template-columns: 20px 48px minmax(0, 1fr); gap: 10px; align-items: center; padding: 8px 10px;
  border: 1.5px solid #e4e4e7; border-radius: 12px; cursor: pointer; font-size: .9rem; }
.sp-artikel-zeile:has(input:checked) { border-color: #e8651a; background: #fffaf6; }
.sp-artikel-zeile input { accent-color: #e8651a; width: 18px; height: 18px; }
.sp-artikel-bild { width: 48px; height: 48px; border-radius: 8px; background: #f4f4f5; display: grid; place-items: center; overflow: hidden; font-size: 1.3rem; }
.sp-artikel-bild img { width: 100%; height: 100%; object-fit: cover; }

/* Auswahl-Chips (Wunsch, Umfang) */
.sp-chips { display: flex; flex-wrap: wrap; gap: 8px; }
.sp-chip { display: inline-flex; align-items: center; gap: 8px; padding: 10px 14px; border: 1.5px solid #d4d4d8; border-radius: 999px;
  font-size: .88rem; font-weight: 600; cursor: pointer; background: #fff; }
.sp-chip:has(input:checked) { border-color: #e8651a; background: #fff3eb; color: #9a3412; }
.sp-chip input { accent-color: #e8651a; margin: 0; }

/* Fotos & Videos */
.sp-tipp { background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 10px; padding: 12px 14px; font-size: .86rem; color: #334155; margin-bottom: 14px; }
.sp-tipp ul { margin: 6px 0 0; padding-left: 18px; }
.sp-tipp li { margin: 2px 0; }
.sp-medien { display: grid; grid-template-columns: repeat(auto-fill, minmax(96px, 1fr)); gap: 8px; }
.sp-medien:empty { display: none; }
.sp-medium { position: relative; aspect-ratio: 1; border-radius: 10px; overflow: hidden; background: #f4f4f5; border: 1px solid #e4e4e7;
  display: grid; place-items: center; }
.sp-medium img { width: 100%; height: 100%; object-fit: cover; }
.sp-medium-symbol { font-size: 1.8rem; }
.sp-medium-info { position: absolute; left: 0; right: 0; bottom: 0; padding: 4px 6px; background: linear-gradient(transparent, rgba(0, 0, 0, .75));
  color: #fff; font-size: .7rem; font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-medium-weg { position: absolute; top: 4px; right: 4px; width: 28px; height: 28px; border-radius: 50%; border: none; background: rgba(0, 0, 0, .65);
  color: #fff; font-size: 1.1rem; line-height: 1; cursor: pointer; }
.sp-medium-laedt { border-style: dashed; }
.sp-kreis { width: 26px; height: 26px; border-radius: 50%; border: 3px solid #e4e4e7; border-top-color: #e8651a; animation: sp-dreh 0.8s linear infinite; }
@keyframes sp-dreh { to { transform: rotate(360deg); } }
.sp-medien-knoepfe { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; margin-top: 12px; }

/* Hochladen & Fertig */
.sp-laden, .sp-fertig { text-align: center; padding: 34px 20px; }
.sp-laden h2 { justify-content: center; }
.sp-laden-symbol, .sp-fertig-symbol { font-size: 2.6rem; margin-bottom: 8px; }
.sp-balken { height: 10px; border-radius: 999px; background: #f4f4f5; overflow: hidden; margin: 18px 0 8px; }
.sp-balken > div { height: 100%; width: 0; background: #e8651a; border-radius: 999px; transition: width .3s; }
.sp-balken-klein { height: 6px; margin: 10px 0 0; }
.sp-laden-knoepfe { display: grid; gap: 6px; margin-top: 14px; }
.sp-nummer { font-size: 1.05rem; margin: 10px 0; }
.sp-nummer strong { font-size: 1.25rem; letter-spacing: .03em; color: #c2410c; }
.sp-fertig .sp-leise { max-width: 440px; margin: 0 auto 16px; }
.sp-laden-text { padding: 40px 0; }

/* Widerruf: Zusammenfassung */
.sp-erklaerung { font-style: italic; background: #fff7ed; border-left: 4px solid #e8651a; padding: 12px 14px; border-radius: 0 10px 10px 0; margin: 0 0 14px; line-height: 1.5; }
.sp-daten { display: grid; grid-template-columns: max-content minmax(0, 1fr); gap: 6px 14px; margin: 0 0 16px; font-size: .9rem; }
.sp-daten dt { color: #71717a; }
.sp-daten dd { margin: 0; font-weight: 600; overflow-wrap: anywhere; white-space: pre-wrap; }

/* Anfrage: Rücksendung */
.sp-rueck { border-color: #fdba74; background: #fffbf7; }
.sp-rueck-schritte { margin: 0 0 10px; padding-left: 20px; font-size: .92rem; line-height: 1.5; }
.sp-rueck-schritte li { margin-bottom: 6px; }
.sp-adresse { font-style: normal; font-weight: 700; background: #fff; border: 1px solid #e4e4e7; border-radius: 10px; padding: 10px 12px; margin: 6px 0 2px; line-height: 1.5; }
.sp-sendung { margin-top: 14px; padding-top: 12px; border-top: 1px solid #fde4d1; font-size: .9rem; }
.sp-sendung a { color: #c2410c; font-weight: 700; }
.sp-sendung summary { cursor: pointer; font-weight: 600; color: #3f3f46; }
.sp-sendung-form { display: grid; grid-template-columns: minmax(0, 1fr); gap: 8px; margin-top: 10px; }
.sp-sendung-form input, .sp-sendung-form select { margin-top: 0; }

/* Anfrage: Verlauf */
.sp-verlauf { list-style: none; margin: 0 0 6px; padding: 0; display: grid; gap: 12px; }
.sp-v-system { text-align: center; font-size: .78rem; color: #71717a; }
.sp-v-system span { display: inline-block; background: #f4f4f5; border-radius: 999px; padding: 4px 12px; }
.sp-v-nachricht { max-width: 88%; border-radius: 14px; padding: 10px 14px; font-size: .92rem; line-height: 1.5; }
.sp-v-nachricht.du { justify-self: end; background: #fff3eb; border: 1px solid #fed7aa; border-bottom-right-radius: 4px; }
.sp-v-nachricht.wir { justify-self: start; background: #fff; border: 1px solid #e4e4e7; border-bottom-left-radius: 4px; box-shadow: 0 1px 2px rgba(0, 0, 0, .04); }
.sp-v-kopf { font-size: .78rem; color: #71717a; margin-bottom: 2px; }
.sp-v-kopf strong { color: #18181b; }
.sp-v-text { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.sp-galerie { display: grid; grid-template-columns: repeat(auto-fill, minmax(88px, 1fr)); gap: 6px; margin-top: 8px; }
.sp-galerie-foto { display: block; aspect-ratio: 1; border-radius: 8px; overflow: hidden; background: #f4f4f5; }
.sp-galerie-foto img { width: 100%; height: 100%; object-fit: cover; }
.sp-galerie-video { grid-column: 1 / -1; }
.sp-galerie-video video { width: 100%; max-height: 360px; border-radius: 10px; background: #000; display: block; }
.sp-galerie-video a { display: inline-block; margin-top: 4px; }
.sp-galerie-datei { grid-column: 1 / -1; display: block; padding: 10px 12px; border: 1px solid #e4e4e7; border-radius: 10px; background: #fafafa;
  color: #18181b; font-weight: 600; text-decoration: none; overflow-wrap: anywhere; }
.sp-galerie-datei:hover { border-color: #e8651a; }

/* Anfrage: Antworten */
.sp-antwort { margin-top: 16px; padding-top: 16px; border-top: 1px solid #f4f4f5; }
.sp-antwort .sp-feld { margin-bottom: 8px; }
.sp-antwort .sp-medien { margin-bottom: 8px; }
.sp-antwort-leiste { display: grid; grid-template-columns: auto auto minmax(0, 1fr); gap: 8px; }

/* Foto groß */
.sp-lightbox { border: none; padding: 0; background: transparent; max-width: 96vw; max-height: 92vh; }
.sp-lightbox::backdrop { background: rgba(0, 0, 0, .85); }
.sp-lightbox img { display: block; max-width: 96vw; max-height: 92vh; border-radius: 8px; }
.sp-lightbox-zu { position: fixed; top: 12px; right: 12px; width: 44px; height: 44px; border-radius: 50%; border: none; background: rgba(255, 255, 255, .9);
  font-size: 1.6rem; line-height: 1; cursor: pointer; }

/* „Vertrag widerrufen“ in der Fußzeile – gut sichtbar (§ 356a BGB) */
.footer-widerrufen { font-weight: 700; }

@media (min-width: 640px) {
  .sp { padding-top: 40px; }
  .sp-zwei { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .sp-arten { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .sp-hilfe { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .sp-hilfe a { grid-template-columns: minmax(0, 1fr); text-align: center; row-gap: 2px; }
  .sp-hilfe span { grid-row: auto; }
  .sp-medien-knoepfe { display: flex; }
  .sp-sendung-form { grid-template-columns: 150px minmax(0, 1fr) auto; }
  .sp-karte { padding: 24px 24px; }
}
.sp-stand { margin-bottom: 16px; }